WATERS
SERVICE CENTER
Instrumentation
Being part of the Waters global service team, we focus on optimising Waters products with superior service, support, training, upgrades and quality parts.
Performance Maintenance
Addresses immediate and future service issues on Waters instrumentation to maximize system productivity and uptime.
Preventative Maintenance
Addresses immediate and future service issues on Waters instrumentation to maximize system productivity and uptime.
Relocation Services
Helping organisations grow by managing the process of moving laboratory instruments – from relocation assessment and packaging, to re-commissioning.
Remote Services
Remote Services provide proactive support to help you maximize instrument availability and minimize downtime costs.
Service Plans
The Waters Service Division offers a range of service plans that meet your needs and provide lowest cost-of-ownership.
Time & Material
Highly trained Waters service engineers can bring your Waters systems back to peak performance should a performance issue occur.
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WATERS
Software Services
Informatics Implementation
Our Enterprise Software Solutions team of highly trained, experienced software professionals has the skills and expertise necessary to make your informatics implementation a success. Our team delivers a wide range of services to create an informatics solution that aligns with your company’s IT requirements and your laboratory’s data management needs.
Informatics Professional Services
As a partner in your success, we can assist you with:
- Empower Software Deployment Service
- Implementation & Integration Services
- Informatics Health Check Services
- Informatics Disaster Recovery Verification
Working within your existing IT and compliance standards, the Enterprise Software Solutions Team uses our software technology to streamline deployment efforts.
Software Plans
Our Empower, MassLynx, and NuGenesis Software Service Plans offer:
- Software updates to the latest version of software with product enhancements.
- Exclusive access to tips, techniques, release notes & service packs.
- Troubleshooting guides, get the answers to all your queries with ease.
- Simplify budgeting with fixed costs.
Compliance Services
Compliance Services are available from Waters to assist customers using UPLC®, HPLC, GC, GC/MS, and LC/MS Systems in regulated environments.
- Instrument Qualification
- Software Validation